Terms & Conditions / Privacy Policy

Terms and Conditions, Privacy Policy for Therapy Program with Connective Therapies

Privacy Policy:


The Disclosure of Employee Personal Information outlines the responsibilities and procedures Connective therapies (hereby known as the ‘Company’) has to its employees, contractors, workers, and customers regarding the safety of personal information.  The Company is committed to protecting your data and information and does not intend on sharing it with third parties. 


It is important that you are confident that any personal information you provide to Connective Therapies is treated with the highest degree of integrity and privacy.

Our Privacy Policy recognises your right to privacy. We understand that any personal information we may collect about you will only be used for the purposes set out in our policy to enable us to provide you with the best possible service from the Connective Therapies.

This document sets out our privacy policy commitment in respect of personal information that is received from you or on your behalf.

What Is Personal Information?

Personal information is any information about you that identifies you or by which your identity is apparent or can be reasonably determined. This information may include information or an opinion about you from a third party.

Connective Therapies will only collect Personal Information in circumstances where:

  • It is reasonably necessary for Connective Therapies to provide services or functions we carry out.
  • You consent to the collection of the information.
  • We are required or authorised by law to collect the Personal Information.

How Do We Collect Your Personal Information?

Where practical, we will collect your personal information directly from you such as Name, DOB, Grade, Two Emergency Contacts, Postal Address and or when you complete a request for confirmation of details or for a product or service.

Your payment details, such as Credit Card information are not stored on our website or servers. All payments are made securely through a secure payment gateway by an external provider. 

Sometimes Connective Therapies will collect Personal Information from a third party or a publicly available source where available and lawful.

If we receive personal information that we did not solicit, we will determine as soon as reasonably practicable whether we could have lawfully collected that information as part of our functions or activities. If we are not satisfied that we could have lawfully collected the information, then we will (if it is lawful and reasonable) destroy the information or ensure that it is de-identified.

When you visit our web site, our web site may store “cookies” which record details of your server address and your usage of our web site such as what pages you view. We use “cookies” only for internal management purposes and do not use them to collect personal information.

If you do not wish us to use “cookies” you can set your browser so that it will not accept them, however you should ensure that this will not affect your ability to view other web sites.

Using Your Personal Information

From time to time, we may use your personal information to provide you with marketing information about our range of products, changes to our organisation, new products or other services being offered by us or any organisation we are associated with. Our usual method of contact will be by mail however, we may also telephone, fax or email you in certain cases.

If you do not wish to receive any marketing information, you may decline to receive such information by contacting our offices by emailing info@connectivetherapies.au

We will take all reasonable steps to meet your request at the earliest possible opportunity.

Once you have told us you no longer wish to receive information about our products and services we will not send you any further material, unless we are required by law to send such information to you.

Unless you have specifically agreed to our doing so, we will not disclose your personal information to a non-associated party for the purposes of allowing them to direct market their products or services to you.

Disclosing Your Personal Information

Any personal information collected by Connective Therapies will only be used and disclosed for the purpose for which it has been provided to us or as authorised under law. We may disclose personal information that we collect about you to other organisations which provide products or services used or marketed by us. These include contractors, mail service providers and associated companies in our group.

We may also disclose your personal information to others if required or authorised by law or when you have consented to us doing so. If you advise us that you do not wish to have your personal information used or disclosed for a particular purpose we shall respect your wishes, unless this is not legally or practically possible.

Where possible we will advise you at or before the time of collecting your personal information of the organisations we intend to disclose the information to. Your consent to the disclosure of your personal information may be given in writing or verbally or may be implied from your conduct.

If you are dealing with another organisation referred to you or contracted by us to provide a service to you we may be required to pass personal information back to that organisation in the course of the provision of their services. We will take all reasonable steps to satisfy ourselves that each organisation has a commitment to protecting your personal information at least equal to our Privacy Policy.

Social Media

We will not publish or report on conversations or information received by way of social media that is deemed confidential or classified or discloses any personal information.

Updating Your Personal Information

We collect and receive personal information to enable us to conduct our business and provide services to our customers. If the personal information you provide to us is inaccurate or has changed and we have not been notified, we may be unable to provide you with these services.

By collecting personal information, we:

  • arrange and administer these services and products
  • determine your requirements and services you may require from us
  • can update and improve our services to you
  • maintain your records and protect you from unauthorised access to your personal information

Safety And Security of Your Personal Information

The safety and security of your personal information is a priority for us. We will take all reasonable precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure by storing it in a secure environment and allowing access only to authorised persons. When your personal information is no longer required for the purpose for which it was used or disclosed it will be destroyed or permanently de-identified unless it is required to be kept by law.

When using our web site, you acknowledge that no data transmission over the Internet is 100% secure and that we cannot guarantee the security of any information you transmit to us over the Internet. Once we receive your transmission, we will take all reasonable steps to ensure its security.

Access To Your Personal Information

You may request access to any of the personal information we hold about you at any time. To make a request for access to your personal information, please contact us. If you are aware that we hold personal information about you that is no longer accurate, complete, or up to date, please contact us.

We will endeavour to respond to your request within 28 days unless the information you seek is not readily available, for example, archived data, in which case we will advise you of the time we estimate will be required to retrieve the information.

Denied Access to Your Personal Information

We are not always required to provide you with access to your personal information upon your request.

Access to your personal information may be denied where providing access:

  • will pose an unreasonable impact on the privacy of another individual
  • would pose a threat to the life, health, or safety of an individual or to public health or public safety
  • may prejudice an investigation or relate to an existing or anticipated legal proceeding with you
  • the denial is authorised by law or by an Order by a Court or Tribunal
  • is regarded as frivolous or vexatious
  • is unlawful
  • Is likely to prejudice enforcement related activities conducted by, or on behalf of a law enforcement body
  • Is likely to prejudice action being taken or to be taken with respect to suspected unlawful activity or serious misconduct
  • Would reveal information in connection with a commercially sensitive decision-making process
  • If access is denied we will provide you with reasons for our decision.

Do You Have to Be Identified?

In most cases it will not be possible for us to provide our services to you unless we have identified you.

Wherever it is lawful and practicable to do so, we may offer you the opportunity to deal with us anonymously, if you request it.

Passing Personal Information on Outside Australia

We do not send personal information outside Australia unless we are authorised to do so by you or the law.

Collecting Sensitive Information

We will not collect, use or disclose sensitive information except with your specific consent or in circumstances required by law or permitted by the Australian Privacy Principles (APP).

Sensitive information can be information about your:

  • racial or ethnic origin
  • political opinions
  • membership of a political association
  • religious beliefs or affiliations
  • philosophical beliefs
  • membership of a professional or trade association
  • membership of a trade union
  • sexual preferences or practices
  • criminal record
  • health


When you contact us by email this will usually involve providing your name and contact details, we will treat all personal information received by email in accordance with our Privacy Policy.

Acting In Relation to Debt Recovery

When acting in relation to debt collection, we will act in accordance with the guidelines of the Australian Competition and Consumer Commission and treat all personal information in accordance with our privacy policy.

Changes To Our Privacy Policy

As we continually review policies and procedures we may change this Privacy Policy from time to time. The varied terms will apply from the date they are made. 

If you believe there has been a breach of the Australian Privacy Principles you are entitled to complain to us. Please direct any complaints to our Privacy Officer – contact below. We will investigate your complaint and endeavour to resolve it.

If you consider that we have not dealt with your complaint adequately, you may complain to the Office of the Australian Information Commissioner on the details below:

How To Contact Us

If you wish to lodge a request to access your personal information or have any queries or complaints regarding our collection, use or management of your personal information you can contact us at:

Connective Therapies

Telephone: 0405006260

Email:  info@connectivetherapies.au

Terms & Conditions

This Agreement (“Agreement”) is entered into by and between Connective Therapies ABN 50046745830, hereinafter referred to as the “Therapist,” and the undersigned client (referred to as the “Client” or “Parents”) for the provision of an after-school therapy program for children aged 6 to 12.

1. Services Provided: The Therapist will offer an after-school therapy program with a focus on play therapy to help children learn about emotions, behaviours, and social skills. The program is advisory in nature, and the therapist is providing advice only.

2. Client Engagement: The Client acknowledges that there may not be a personal connection between the Therapist and the child. Lack of connection does not warrant a refund.

3. Refund Policy: a. No refunds will be issued if the Client cancels the program after it has commenced. b. No refunds will be provided if the Client cannot attend all scheduled lessons. c. The Client is liable for the program’s effectiveness and must contact the Therapist if dissatisfied with the outcome before requesting a refund or taking any other action.

4. Liability: The Client is responsible for any damages incurred as a result of their actions during the program, including the behaviour of their child. The Therapist shall not be held liable for any such damages. The Parent acknowledges and understands that participation in after-school programs involves certain risks, including but not limited to the risk of death, injury, or property damage. The Participant voluntarily assumes all such risks and responsibilities associated with their participation.

5. Student-Level Information: The Client acknowledges that the program is provided by a student social worker/counsellor who has completed their degrees in psychological science, play & art therapy, Ron Davis Facilitator training, and mental health. All information provided regarding counselling and social work is at a student level the student holds registrations with AASW & ACA. The advice given is for the Client’s consideration, and it is ultimately the Client’s decision on how to use it.

6. Parental Responsibilities: a. The Parents are responsible for ensuring that their child is dropped off and picked up at the nominated times for each session. b. If the Parents are more than 15 minutes late for pick-up after the session has ended, they may be charged an additional fee.

7. Program Purpose: The Client understands that the program is not intended to fix emotional or behavioural problems in children. It is designed to help children learn about emotions, behaviours, and social skills.

8. Medical and Psychological Disclosure: The Parents are responsible for disclosing any medical or psychological issues their child may have that could affect their participation in the program.

9. Privacy Clause: The Therapist is committed to protecting the privacy and confidentiality of all Client information. All information shared during the after-school therapy program, whether verbal, written, or otherwise, will be kept strictly confidential unless required by law or in the case of imminent harm to the child or others.

a. Confidentiality: The Therapist will not disclose any information shared during the program to third parties without the Client’s written consent, except where required by law or ethical obligations.

b. Release of Information: In cases where it is necessary to coordinate care with other professionals, schools, or relevant parties, the Client may be asked to provide written consent before information is shared.

c. Records: The Therapist may maintain records of the sessions, but these records will be kept securely and confidential.

d. Minors: If the Client is a minor, the Parents or legal guardians have the right to access and control the minor’s information.

e. Communication: The Therapist may communicate with the Client or Parents via email, phone, or in person, and the Client acknowledges that these forms of communication may not be entirely secure. The Client is responsible for safeguarding any information shared via email or phone.

f. Data Retention: The Therapist will retain the Client’s records and information for a period as required by law or ethical guidelines.

10. Qualifications and Certification: The Client acknowledges that the Therapist possesses the necessary qualifications, certifications, and training required to conduct the after-school therapy program for children aged 6 to 12.

a. Blue Card: The Therapist is in possession of a valid Blue Card (or equivalent background check clearance).

b. First Aid Certification: The Therapist has received and maintains a valid certification in First Aid.

c. Training and Education: The Therapist has completed the necessary training and education in the field of play and art therapy, psychological science, Ron Davis autism facilitator training and mental health.

11. Child Protection and Reporting Rights: The Therapist is committed to ensuring the safety and well-being of all children participating in the after-school therapy program.

a. Child Protection: The Therapist is dedicated to maintaining a safe and nurturing environment for all children in the program. Any concerns or suspicions of child abuse, neglect, or harm will be taken seriously and reported to the appropriate authorities in compliance with local, state, and federal laws.

b. Mandatory Reporting: The Therapist is legally obligated to report any suspected or disclosed instances of child abuse, neglect, or harm.

c. Parental Notification: In cases where a report must be made, the Therapist will make reasonable efforts to inform the Parents, unless such notification could put the child at further risk.

d. Immunity: The Therapist and any associated staff members or professionals are immune from legal liability when making a good faith report of suspected child abuse, neglect, or harm in accordance with applicable laws.

12. Program Schedule and Modifications: The Therapist reserves the right to modify the program schedule, including session times, dates, and locations, with reasonable notice provided to the Clients. The Client will be informed of any changes in a timely manner.

13. Program Termination: The Therapist may terminate the Client’s participation in the program if the Client’s behaviour is disruptive or poses a threat to the safety or well-being of others. In such cases, no refunds will be issued.

14. Program Cancellation: The Therapist reserves the right to cancel the program for reasons such as insufficient enrolment, unforeseen circumstances, or illness. In the event of cancellation by the Therapist, the Client will receive a refund for the uncompleted portion of the program.

15. Confidentiality of Other Participants: The Client and Parents shall respect the confidentiality and privacy of other participants in the program and agree not to disclose any information about other children or their families outside the program.

16. Payment and Fees: All payments must be made prior to the commencement of the program. If payment is not received, the child cannot attend the program.

17. Communication with Parents: The therapist will communicate with Parents regarding their child’s progress, behaviour, or any concerns that may arise during the program. This communication may occur via email, phone, or in person, and the therapist will make reasonable efforts to keep Parents informed about their child’s experience in the program. Parents are encouraged to actively participate in any communication channels established by the therapist to ensure a collaborative and supportive approach to the child’s development.

By participating in the after-school therapy program, the Client and Parents agree to the terms outlined in this Privacy Clause and understand that Connective Therapies will take reasonable measures to protect the confidentiality of information shared during the program. By submitting payment “Agree,” you are legally bound to the terms and conditions in this contract.